Privacy Policy

Introduction

Our Privacy Policy has been updated to be compatible with General Data Protection Regulation (RGPD), which will take effect on May 25, 2018, sets consistent data protection rules for Europe. It applies to all companies that process personal data about people in the EU, regardless of where they are based. The term “processing” is broadly defined and refers to any aspect related to personal data, including how a company handles and administrates data, that is, how it collects, stores, uses and destroys such data.

About us

We are an Online Store oriented to the sale of organic / natural products  for personal care, home, home ecc. BioEva is a brand of the company Eva Products (RNC: 131126881) located in the city of Santo Domingo. Our commercial name is duly registered by the National Office of Industrial Property (ONAPI) which can be consulted at the URL http://www.onapi.gov.do

What personal data we collect and why we collect it

When visitors leave comments on the web, we collect the data displayed in the comment form, as well as the visitor's IP address and the browser's user agent chain to aid in spam detection.

An anonymous string created from your email address (also called a hash) can be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile image is visible to the public in the context of their comment.

Media

If you upload images to the web you should avoid uploading images with location data (GPS EXIF) included. Visitors to the web can download and extract any location data from images on the web.

Contact forms

In our contact form, we only request the person's name and email to assist them with their requirements. We maintain contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes.

cookies

If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don't have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when closing the browser.

When you log in, we will also install various cookies to save your login information and screen display options. Login cookies last two days, and display option cookies last one year. If you select "Remember me", your login will last for two weeks. If you log out of your account, login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

The articles on this site may include embedded content (for example, videos, images, products, recipes, etc.). The embedded content of other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking their interaction with embedded content if you have an account and are connected to that website.

Analytics

Our site uses Google Analytics services for the management of store analytics. See Google's privacy policy in this link.

So we also use Facebook services as an analytical tool. See facebook privacy policy in this link.

With whom we share your data

Your data will be shared with our electronic payment processors in the event that you use one of them to pay for your orders. This information is necessary to be able to process payments and the information that is captured is the person's name, email, telephone, address, order amount and credit and debit card information.

Currently our electronic payment processors are:

How long do we keep your data

If you leave a comment, the comment and its metadata are preserved indefinitely. This is so that we can automatically recognize and approve successive comments instead of keeping them in a moderation queue.

Of the users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except they cannot change their username). Web administrators can also view and edit that information.

What rights do you have over your data

If you have an account or have left comments on this website, you can request to receive an export file of the personal data that we have about you, including any data that you have provided us. You can also request that we delete any personal data we have about you. This does not include any data that we are obliged to keep for administrative, legal or security purposes.

How we protect your data

For the security and tranquility of our users, our site has information encryption, using SSL certificates. In addition, our site is hosted in a cloud data center that is ISO 27001 certified.

What procedures we use against data breaches

Our site has an active maintenance plan, with which we make sure to apply the latest software updates and we also have a sophisticated firewall that serves as a barrier against any local or web threat.

From which third parties do we receive data

Our site does not receive data about third party users.

What kind of automated decision-making and / or profiling do we do with user data.

Our site does not make automated decisions with the data of our users.

Regulatory requirements for the disclosure of sector information

None.

What we collect and store

While you visit our site we will track:

Products you have seen: We will use this to, for example, show you products you have recently viewed

  • Location, IP address and browser type: We will use this for purposes such as estimating taxes and shipping costs
  • Shipping address: We will ask you to provide this so that we can, for example, show you the Vimenpaq and BM Cargo branches closest to you.

We also use cookies to track cart contents while you browse our site.

Note: you may want to detail your cookie policy, and link from here to this section.

When you purchase something from us we ask that you provide information including your name, billing address, shipping address, email address, telephone number, credit / payment card details, and optional additional information such as username and password. We will use this information for purposes such as:

  • Send you information about your account and order
  • Respond to your requests, including refunds and claims
  • Process payments and avoid fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as tax calculations
  • Improve our store offers
  • Send you promotional messages, if you choose to receive them

If you create an account we will store your name, address, email, phone number, address and branch to which you prefer to receive your packages, which we will use for the payment process and future orders.

We normally store information about you for as long as we need the information for the purposes for which we collect and use it, and are not legally required to continue to store it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your man, email address, and billing and shipping addresses. We also store comments or ratings, if you choose to leave them.

Who on our team has access

Our team members have access to the information you offer us. For example, store administrators and managers can access:

  • Order information, such as what was purchased, when it was purchased, and where it should be shipped, and
  • Customer information, such as your name, email address, and billing and shipping information.

Our team members have access to this information to help complete orders, process refunds, and support you.

What we share with others

We share information with our electronic payment processors, who help us offer our orders and manage services for you.

Payments

We accept credit or debit card payments VisaMastercardAmerican express and Discover via Popular Digital Services (BLUE). When processing payments some of your data will be passed to PayPal oa BLUE, including information required to process or support payment, such as purchase total and billing information.